Refund policy

Returns & Exchanges

At Queen Brows, we strive to ensure you’re satisfied with your purchase. Please review our return and exchange policy below.

No Refunds

All sales are final. We do not offer refunds for any products purchased through our website.

Exchanges

We accept exchanges within 14 days of delivery, provided that:

  • The product is unused and in its original condition.
  • The item is returned in its original, unopened packaging.
  • Proof of purchase is provided.

Products that have been opened, used, damaged, or are missing their original packaging are not eligible for exchange.

Store Credit

Approved returns eligible under this policy will be issued as store credit only. No cash or original payment method refunds will be provided.

Store credit:

  • Has no cash value.
  • Cannot be transferred to another customer.
  • Can be used toward any future purchase on our website.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Opened or used beauty products.
  • Clearance or final sale items.
  • Gift cards.
  • Products damaged due to misuse or improper handling.

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at tania.cruz77@hotmail.com so we can assist you promptly.